At La Petite Nuit, we want your child to sleep well. And we also want clear rules, written down in black and white, so you know exactly what to expect. This page explains everything, simply: your legal right, our 30-night trial, who pays for what, and how much you are refunded depending on the pillow’s condition.
The La Petite Nuit store is operated by Kyronix Labs LLC. These terms apply to any order placed on the site. They supplement our terms and conditions of sale and our guarantee page.
1. The essentials in 30 seconds
- The size isn’t right? If your child hasn’t slept on it yet, we’ll exchange it, and the exchange is free: we pay for it.
- The pillow has never been used and you change your mind? You send it back to us (the cost of shipping the parcel is yours) and we refund the full price of the product.
- The pillow has been used (your child slept on it, even for a few nights)? We can never offer it to another family again. The refund is then 25% of the price paid for this product.
- The pillow comes back stained, washed or damaged? It can neither be inspected nor taken back: it is not refunded.
- The pillow is defective or doesn’t match your order? Then it’s our responsibility: exchange or full refund, and all costs are on us.
2. Why these rules: hygiene
A pillow touches a child’s face and mouth for hours, every night. We don’t have two children sleep on the same pillow: you wouldn’t want that for your child, and neither would we. A pillow that has been used, even for a single night, even if it comes back clean, can therefore never be sold to another family again. For us, it is lost.
That is why, and for that reason only, the refund depends on the pillow’s condition. Opening the parcel, taking the pillow out, touching it, looking it over from every angle, as you would have in a store: no problem, it changes nothing about your refund. Having your child sleep on it, however, is using it. From then on, it can’t go to anyone else.
3. Your right of withdrawal (14 days)
The law protects you. For any online purchase, you have a legal withdrawal period of 14 days after receiving the parcel, without having to give a reason. If your order is delivered in several shipments, the period starts when you receive the last item.
To exercise this right, just let us know before the 14 days are up, with a clear statement: a simple email to bonjour@lapetitenuit.com is enough, or the model form given below. You then have 14 days to send the product back to us, at your own cost.
The refund then follows the law (Article L.221-23 of the French Consumer Code): we refund the price of the product, minus the loss in value if the product was used beyond a simple trial. In practice, it’s the scale in section 1: a full refund if the pillow has never been used, 25% of the price if it has been used, and no refund if it comes back stained, washed or damaged. The condition is recorded when the parcel arrives, with photos, and we always explain the calculation to you before applying anything.
4. Our 30-night trial (on top of the law)
On top of your 14-day legal right, we give you a 30-night trial. Why? Because a pillow is judged by sleeping on it, and a child needs several nights to get used to it.
During these 30 nights, here’s what we offer you:
- First, we help you. Size, setup, adjustment period: most issues are sorted out in a few days, without sending anything back.
- The size exchange is free. If the size you chose doesn’t suit your child and the pillow hasn’t been used yet, we exchange it and we pay the costs.
- The refund follows the pillow’s condition, as explained in section 1: in full if it has never been used, 25% of the price if it has been used, nothing if it is stained, washed or damaged.
- Often, no parcel to send. Thanks to the video we ask for on the form, we can very often refund you without a return: you keep the pillow, and you don’t pay any costs upfront.
The conditions of this trial (a minimum 10-night trial, the form, the video) are detailed on the Guarantee page.
5. How to make your request
Everything happens on a single page: Refund or cancellation. You enter your order number, answer a few questions, and we take care of the rest.
- Fill in your request on the page made for it, with your order number and the order email.
- Depending on your situation, we ask for a short video of the pillow on its own (about ten seconds, without your child, we tell you what to film). That is what very often lets us refund you without you having to send a parcel.
- We reply within 48 business hours with the solution best suited to your case.
- If a return is needed, we give you the address. Slip a note with your name and your order number into the parcel: without it, we can’t tell whose parcel is arriving at our place.
- Send the pillow back clean, complete and well protected for transport.
- Keep the proof of shipping (receipt or tracking number): it is what triggers your refund.
Prefer to write? You can do that too: bonjour@lapetitenuit.com or our contact page. For a withdrawal within the 14 days, a simple message is enough, and it is recorded on the date you send it.
6. Costs: who pays for what
- Return for a change of mind or as part of the 30-night trial: the cost of shipping the return parcel is yours (allow €12 to €15 for a pillow). Choose a tracked shipment: while the pillow is in transit, it remains your responsibility.
- Size exchange: at our cost, if the pillow hasn’t been used yet. You pay nothing.
- Defective or non-conforming product: entirely at our cost. See section 8.
Refused or unclaimed parcel. If you refuse the parcel on delivery, if you don’t pick it up in time from a pickup point, or if the address given was incorrect, the carrier returns it to us and charges us for this return. These costs are yours: they are deducted from your refund, and the refund is only issued once the parcel has actually come back to our warehouse. If you would like it delivered again, the reshipping costs are also yours, and we tell you what they are before any new shipment. Refusing a parcel is not a refund request: write to us to tell us what you would like.
Bank fees. Any fees or exchange-rate differences charged by your bank (especially for accounts outside the euro zone) do not go through us and are not refundable.
7. The refund in practice
The amount refunded follows the scale in section 1, based on the pillow’s condition. The refund is made to the original payment method, the one you used for the order.
Timing: the refund is issued within 14 days of receiving the returned pillow, or of receiving the proof of shipping if it reaches us before the parcel. Then allow a few business days, depending on your bank, before you see the amount in your account.
Often, we can make it simpler. With the video requested on the form, we can very often refund you without a return: no parcel to prepare, no shipping costs to pay upfront, and you keep the pillow. That’s what we offer whenever it’s possible.
8. Defective or non-conforming product
If the pillow you receive is defective, damaged on delivery, or doesn’t match what you ordered, the situation is different: it’s not a change of mind, it’s a problem we are responsible for.
In that case, the return and the full refund (or the exchange) are entirely at our cost. You don’t pay anything upfront. Write to us at bonjour@lapetitenuit.com with your order number and, if possible, a photo or a video of the problem: we’ll sort it out quickly.
Here you benefit from the legal guarantees, which are mandatory and free:
- The legal guarantee of conformity (Articles L.217-1 et seq. of the French Consumer Code): repair, replacement or refund of a product that does not match what was advertised.
- The guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code), when the product has a hidden defect that makes it unfit for its use.
These guarantees apply independently of our 30-night trial. To learn more, see our guarantee page, and our shipping page if the problem comes from transport.
9. Exchanges
You ordered the wrong size, or the size you received doesn’t suit your child? Write to us: if your child hasn’t slept on it yet, we organize the exchange, and the exchange costs are on us. You have nothing to pay to receive the right pillow.
One clarification, so it’s clear from the start: we can only exchange a pillow your child hasn’t slept on. It’s the same reason as for refunds: a pillow a child has spent their nights on can no longer be offered to another family. If your child has already slept on it, write to us anyway: the refund rules of section 4 then apply, and we’ll look at the best solution together.
If you received a defective or non-conforming pillow, it’s the same: exchange at our cost, we send you a product in perfect condition, at no cost to you. And if you ordered the wrong quantity, write to us: we’ll find the best solution together.
10. Model withdrawal form
You don’t have to use this model; a simple, clear message is enough. But if you wish, copy and fill in the text below, then send it to us at bonjour@lapetitenuit.com.
- To Kyronix Labs LLC (La Petite Nuit store), bonjour@lapetitenuit.com:
- I hereby give notice that I withdraw from the contract for the order of the goods below.
- Ordered on (order date) and received on (date of receipt).
- Order number: (your order number).
- Customer’s name: (your name).
- Customer’s address: (your address).
- Date: (today’s date).
- Signature (only if you send this form on paper).
Once we receive this message, we confirm that it has been taken into account and send you the return procedure, as explained in section 5.
11. A question?
We’re here to help, no stress. If you’re hesitating, if you have a doubt about your order, or if you simply want us to guide you step by step, write to us.
By email at bonjour@lapetitenuit.com, or from our contact page. We’ll be happy to reply.
Last updated: August 11, 2026.